BTREE policies

Shipping and refund policy

Draft for review. This page is not an approved policy. BTREE must verify and approve the details before publishing it as final.

About this draft

The current BTREE website presents product information and contact/enquiry forms; it does not provide an online checkout. Actual shipping, cancellation, return, and refund terms have not been confirmed for this draft. BTREE must approve the applicable terms before publication or before accepting orders under them.

Orders and shipping

Shipping eligibility, charges, delivery areas, dispatch timelines, tracking, and any installation or handling arrangements should be confirmed in writing for each order or quotation. Do not treat website product listings as confirmation that a product is in stock or available for delivery.

Damaged, missing, or incorrect deliveries

BTREE should specify how customers should report a damaged, missing, or incorrect item, including the reporting timeframe, required evidence, and the process for assessment and resolution.

Cancellations, returns, and refunds

Return eligibility, exclusions, cancellation cut-offs, return shipping costs, inspection requirements, refund method, and processing time must be confirmed by BTREE and stated in the applicable quotation or final approved policy. No refund timeframe or eligibility is promised by this draft.

Questions about an order

For order or delivery questions, contact iot@btree.in or use the contact page. Include the relevant quotation or order reference when contacting BTREE.

Questions? Contact iot@btree.in or use the contact page.